Privacy Policy

All Out Mowing & Property Maintenance (“All Out”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why we collect it, who it is shared with, and how you can access, correct or complain about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Enquiries. When you use our Request a Quote form we collect what you enter: your name, phone number, email address, suburb, the service you need, your timeframe and the details of the job. If you phone or email us, we collect the details you give us.
• Bot protection. To stop spam, the form uses Cloudflare Turnstile, which checks signals from your browser and device (such as your IP address and browser characteristics) to confirm a person is submitting it.
• Technical data. Like any website, our hosting provider processes your IP address and basic request information to deliver pages and protect the site from attacks.
• No analytics or advertising tracking. This website does not currently use analytics, advertising or tracking cookies.

We only ask for what we need to respond to you. You can contact us without giving your name, but we will need a way to reply.

How we use it

We use your information to respond to your enquiry, prepare a quote and, if you go ahead, to schedule, carry out and invoice the work. We don’t sell your personal information, and we don’t use it for marketing unless you ask us to keep in touch.

Who we share it with

We share personal information only with the service providers that run this website and our business, and only as needed for them to provide their service:

• Cloudflare, Inc. — website hosting, content delivery, security and the Turnstile spam check.
• Twilio Inc. (SendGrid) — sends the details from our website form to our business email.
• Google LLC (Gmail) — enquiries are delivered to, and kept in, our business email account.

We may also disclose information where the law requires it.

Overseas disclosure

Cloudflare, Twilio (SendGrid) and Google are based in the United States and operate global networks, so your information may be processed or stored outside Australia, including in the United States. We use these providers because they apply strong security and privacy protections.

Storage, security and retention

Enquiries travel to us over an encrypted connection and are kept in our password-protected business email account. We keep your details only as long as we need them to respond, quote, carry out and support any work, and to meet our tax and record-keeping obligations. After that we delete them.

Accessing and correcting your information

You can ask what personal information we hold about you, and ask us to correct or delete it, at any time. Contact us on 0403 318 366 or at alloutmowing1@gmail.com. We’ll respond within 30 days.

Questions and complaints

If you have a concern about how we’ve handled your personal information, please contact us first using the details above and we’ll work to resolve it. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy as our website or business changes. The date at the top shows when it was last updated.